Service & Support

At Retisoft, our goal is to provide our partners with a high level of service and support.
We care to build long-lasting business partnerships in every project we develop.

Engineering Consulting

Our integration team has a long history of designing and creating integrated platforms for the life science industry. Together with our in-house engineering team and partners, we offer several types of engineering services:

  • Conceptual design.
  • Laboratory tables and benches design and build.
  • Custom Automation Devices.
  • Device prototyping.
  • Custom plate storage for different types of labware.
  • Various Types of System Enclosures:
    • Personal/Operator Protection.
    • Product/Equipment Protection.
    • Personal & Product Protection.

We offer enclosures with multiple air flow options, (Vertical Airflow, Horizontal Airflow, Lateral Airflow) and multiple venting options.

We also offer vent to fan Filter System Multiplex HEPA, carbon filtration and connect directly to house exhaust.

Lab Automation Consulting

Our automation consultants are ready to help you throughout the entire automation process. Our services include:

  • Strategic planning.
  • Employee education courses.
  • RFP development.
  • Project management.

Scientific Application Consulting

We understand the value of your science. Our team is ready to evaluate your scientific process and transform it to an automation friendly workflow.

  • Application and assay design.
  • Process improvement.
  • Validation and testing of devices.
  • Optimization of your process.

Software Support & Custom Development

Retisoft provides a full year of software support for all our Genera installations. Our service includes:

  • Yearly software support.
  • Yearly software maintenance.
  • Genera custom development.
  • Laboratory device driver development.

Hardware Maintenance & Support

All hardware sold by Retisoft has one year of manufacturing warranty. Our service and support team is ready to help.

  • Laboratory device preventative maintenance.
  • Laboratory device repairs.
  • Trouble shooting.
  • Hardware installation and testing.
To learn more about our services, contact us today.
Contact Us
Novo Nordisk
Natera
Broad Institute
Genomatica
Ribobio
DU Point
Abwiz Bio
Statens Serum Institute
Conagen
Sanofi
Duke University
Rigel Pharmaceuticals, Inc.
Pioneer
Dow Agro Sciences
Pohang University of Science and Technology
The University of Chicago
Canada NRC-CNRC
CHEO Logo
BASF Logo
Eric Padilla
Regeneron Logo
Elizabeth Rodziewicz
Johnson & Johnson Logo
Novo Nordisk
Natera
Broad Institute
Genomatica
Ribobio
DU Point
Abwiz Bio
Statens Serum Institute
Conagen
Sanofi
Duke University
Rigel Pharmaceuticals, Inc.
Pioneer
Dow Agro Sciences
Pohang University of Science and Technology
The University of Chicago
Canada NRC-CNRC
CHEO Logo
BASF Logo
Eric Padilla
Regeneron Logo
Elizabeth Rodziewicz
Johnson & Johnson Logo
Contact Us
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